Clear, compelling messaging is the foundation of a strong brand. I start every marketing program by ensuring the product positioning and unique value propositions (UVPs) for each target audience are well defined, validated, and understood throughout the organization.
Developing a powerful, pragmatic marketing strategy is influenced by many factors: market maturity, competitive landscape, economic conditions, available resources, etc. Regardless of product, industry or circumstances, to be successful every marketing strategy must be:
1. Rooted in a deep understanding of the customer
2. Aligned to the goals and priorities of the company
3. Inclusive of all phases of a customer lifecycle:
Awareness, Consideration, Conversion and Advocacy.
4-Phase Marketing Approach
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Buyer Journey Mapping
Targeted, Dynamic Content
Closed-loop Lead Flow
ROI Models, Case Studies
Win-Loss & Funnel Analysis
Customer Advisory Board
Onboarding & Education
Net Promoter Score, Surveys
Marketing doesn’t end with a sale. Turning customers into advocates is the most powerful tool in the marketing arsenal. From successful onboarding to ongoing education, upsell and community-building, establishing regular, two-way engagement with the base is critical for retention and brand-building.
Aligning the marketing program with the sales methodology is critical to optimize conversion rates. This includes creating clear definitions of lead types, stages and goals, as well as a closed-loop lead flow process. Effective product marketing ensures the sales team is armed with the knowledge and tools they need to represent the value of the solution to the prospect.
Brand-building in B2B Tech is not about logos and taglines. In emerging markets, it requires a lot of education, and in mature markets, differentiation. Building a reputation as a Thought Leader is what allows small startups to sell to – and compete with – industry giants. What makes a Thought Leader? Credibility, relevance and a unique point of view (POV).
Engagement is the first goal of demand generation campaigns. B2B solutions involve long sales cycles with many stakeholders, and the buyer journey has many steps. Buyers typically want to self-educate before engaging a vendor directly, so a well-thought out content strategy is critical, and an omni-channel approach helps you meet buyers when, where and how they like to engage.
Marketing Program Metrics
Executives and board members love metrics. I’ve learned to love metrics, too, not just out of fiscal responsibility, but to answer the question every dedicated, goal-oriented employee wants to know: “Is it working?” We owe it to our teams, not just our bosses, to identify and quantify the impact of their hard work and talent. With the right tools and a clear set of objectives, I guide the marketing department to measure every program, optimize the budget, and maximize results at every stage of the funnel.
Media Coverage, Social Followers
Web Traffic, Search Rankings
Conversion to Opportunity Rate
Conversion to Closed-Won Rate
Marketing Influence on Closed-Won
Customer Lifetime Value (LTV)
Net Promoter Score
Campaign ROI & Payback
Cost Per Lead
Customer Acquisition Cost
Return on Marketing Investment